Frequently Asked Questions
WHEN WILL MY DELIVERY ARRIVE?
Don’t worry, we ship your order to you as fast as we possibly can. We dispatch Monday-Thursday using DHL Express to get your order to you sharpish.
Ireland: 1-2 days from day of dispatch
Europe: 1-3 days from day of dispatch
Rest of the world: 14 days from day of dispatch
*Orders placed after 10am on Wednesday will be posted the following Monday.
I’M ORDERING A GIFT, CAN I ADD A PERSONAL NOTE?
What a nice idea! Of course you can. Just add a short note when you order and we’ll write it out on one of our postcards.
CAN I ORDER LESS THAN SIX IN A BOX?
Not at the moment, sorry. But fear not – you can buy individual jars from all of these amazing stockists.
SOMETHING’S WRONG WITH MY ORDER, WHAT HAPPENS NOW?
Yikes, we’re sorry about that. Ping us an email at shop@whitemausu.com and we’ll get to the bottom of it as soon as possible.
HOW BIG ARE YOUR JARS?
Thanks for asking. Our jars are 240g and come in a box of six. PS did we mention they’re delicious?
WHAT'S WITH THE PACKAGING?
Our boxes are fully recyclable – even the tape! The labels on our jars are compostable, and the glass goes in the glass bin. Or you can re-use them for spices, crayons, or as little flower pots.
CAN I BUY IN BULK?
We like your thinking. For extra-large orders (10 +) get in touch with us at:
shop@whitemausu.com
WHAT IF I WANT A DIFFERENT MIX?
No problem. If you don’t fancy the sets in our shop, just let us know what combo of six you want and we’ll make sure you get what you’re after.
Get in touch with us at:
shop@whitemausu.com